UPDATED FEB. 12, 2021 DUE TO THE INCREASE in NUMBERS OF POSITIVE CASES OF COVID-19 ON THE AVALON, AND ALSO IN CENTRAL NL WE ARE:
1) No longer allowing members of the public in our building. We will be practicing a "curbside" approach. Please try to arrive 10-15 minutes before your pets appointment time, and call the number indicated on our door to let us know of your arrival. If you do not have a cell phone, please come to the front door and knock when you arrive. Please have all dogs on a leash, with a well fitting collar or harness, or in a carrier and all cats must be in a carrier. When the doctor is ready for your pet, one of our staff members will be coming to your vehicle or the front door to retrieve your pet from you and will accompany them inside the clinic and during their exam. All appointments will be completed over the phone with the veterinarian. *Special accommodations may be made for more sensitive appointments but please discuss any special needs or request with the receptionist at the time of booking* While we understand this can be a scary moment for your pet and you, and you may feel a little nervous about leaving them with strangers, please rest assured that our staff are well prepared in the field of love and cuddles :)
2) Asking that you call ahead for refills of medications and food and paying over the phone whenever possible.
3) Limiting the amount of technician appointments (nail trims, anal glands, etc.) so please have patience while we are trying to accommodate you at this time.
Surgeries and appointments are going ahead as previously scheduled at this time and we will continue to see your pet in the the most efficient timeframe possible. Because we are taking a curbside approach and doing extra cleaning in between appointments, it can sometimes take a little longer than normal in between appointments and we ask that you bear with us and have patience while we navigate our way through this.
As the COVID-19 situation evolves and changes, so will our policies, so please keep in contact with us and keep checking our website and FaceBook page for updates.
*WE ARE TAKING THIS APPROACH TO ENSURE THE SAFETY OF OUR STAFF AND OUR CLIENTS AND WE APPRECIATE YOUR CO-OPERATION*
THANK YOU FOR YOUR CONTINUED CO-OPERATION.